On a global scale, approximately 547,200 new websites are created every single day. As of the publication of this article, 24 million eCommerce sites across the world are actively selling products. According to data compiled from IBISWorld, U.S. eCommerce sales reached $211.5 billion in the second quarter of 2020, which represents a 44.5% increase compared to the second quarter of 2019.
The eCommerce sector, regardless of industry, is extremely competitive. The market is growing exponentially. But don’t worry. Your eCommerce business isn’t automatically doomed to get lost in the fray. There are plenty of marketing strategies you can implement today that will increase sales tomorrow, next week, next month, and next year.
In this article, we’ll show you how to promote your eCommerce website using 5 marketing ideas that work.
Search engine optimization is a marketing method that uses targeted keywords and longtail keyword phrases to elevate a website’s ranking on search engines such as Google. SEO typically refers to organic, non-paid keyword strategies. The desired result of any SEO effort is to increase a website’s online visibility and traffic. Check out What Is SEO? to learn specific SEO strategies, including how to generate relevant keywords.
49% of marketers report that organic search engine optimization has the best ROI of any marketing channel, according to Search Engine Journal.
Devising an SEO strategy for your eCommerce site includes three areas, each with its own steps:
● First, you’ll have to do a little research to figure out the frequently searched words, terms, and phrases that search engine users typically type into the search bar. You can identify these SEO keywords by using Ahrefs, Amazon, Google, or any SEM tool.
● Next, you’ll need to create new content with the keywords you’ve selected. You could revise your eCommerce Home Page using keywords, or spruce up your product descriptions with them. This second step of plugging fresh keywords into your site should become a periodic practice.
● Finally, you’ll need to analyze the impact of those SEO keywords, using Google Analytics or another tool that measures the success of your SEO strategy.
Multichannel marketing for an eCommerce company refers to diversifying your sales platform. Yes, your eCommerce site is obviously your primary sales platform. But in today’s competitive market, businesses succeed online when they meet their customers’ wants and needs, including their preferences for where they want to shop. Facebook has made buying online extremely convenient, and the same can be said about Amazon. By opening a Facebook Store, you can cater to consumers who want to shop there, and others that prefer to visit your website can access it through Facebook via the URL you provide.
By the year 2040, an estimated 95% of all purchases will occur online through eCommerce, according to Nasdaq.
Spread your brand across multiple channels to diversify your sales and income streams. Follow these steps to get started:
● Research where your potential customers are congregating online. Are they on Instagram the most, or do they fill up the comments sections of YouTube? Find out so you’ll know where to focus your efforts.
● Focus on the top 3 channels where your potential customers spend their online time, then develop posting strategies on those platforms. By engaging users, they will begin to view and interact with your brand, which will lead to sales through those platforms if not your eCommerce site.
● Since multichannel marketing is all about creating different paths for consumers to travel in order to get to the purchasing stage of their shopping experience, it’s okay to start small, as long as the customer journey is easy and rewarding.
If you have an advertising expense budget, the best way to allocate your funds in 2021 is into podcast advertisements. Yes, it’s true. Regardless of the overall popularity of a podcast, the fact of the matter is that podcasts garner very loyal audiences, and those audiences tend to be comprised of specific demographics. This means that the podcast itself has already corralled your ideal customers, and by buying ad space, you can speak to all of them at once.
54% of podcast listeners will lean towards buying products that were recommended on podcasts, according to Edison Research.
Narrowing down the best podcast to invest in requires a little research. Start with these initial steps:
● Contact podcasts that are relevant to your industry to find out the size of their listenership and the costs for different ad spots. The ad sales department should be able to send you a demographic report that organizes their audience by categories such as age, gender, location, and interests, among other variables.
● Choose the most affordable ad spot. This could be a shorter pre-roll or post-roll spot, which will play at the beginning or end of the podcast episode. Pricier spots typically play in the middle of the podcast when listenership is the highest.
● Lastly, you’ll need to record a high-quality audio ad that meets the technical requirements and standards of the podcast.
In terms of regularly generating fresh, targeted, relevant keywords that harness the power of SEO and directly impact your eCommerce site’s Google ranking, nothing beats a blog. Launching and maintaining a blog is a highly effective promotional strategy. Blogs expand brand reach and online presence, as well as help to validate the business as a credible authority. All of which will lead to consumer trust. For detailed tips on blogging, be sure to read Creating a Remarkable Business Blog.
63% of online consumers in the U.S. have made a purchase based on recommendations from a blog, according to the Content Marketing Institute.
Summarizing the article on blogging referenced above, here’s how you can promote your eCommerce site by adding a Blog tab and posting on a regular schedule:
● When creating the content of each blog post, aim to follow the “information, inspiration, call-to-action” format. This means that the content should inform the reader by first addressing a “pain point” they’re experiencing and then suggesting solutions to fix that particular pain point problem. The suggestions should “inspire” the reader. And finally, the article should wrap up with a call-to-action that encourages the reader to purchase the product that will “solve” their problem from your eCommerce site.
● Be sure to work your keywords into the written content. Keep the paragraphs short so that the article is easy to read. Use headings, subheadings, and bullet points to list information, all of which ensures easy reading.
● Break up the text even more with images, photos, and graphics. Include a “subscribe” button at the bottom of each post, and as you collect email addresses, be sure to use them wisely when you promote your recently published blog posts.
Over the course of 2020 and into 2021, the use of “chatbots” has risen as a prefered method of customer relationship management and customer service. Meaning, your eCommerce site visitors would probably appreciate being able to ask straightforward questions and get fast answers via a chatbot box. There are two kinds of chatbots—purely robotic or a live person. Depending on the size of your eCommerce business, you may opt to use one or both types of chatbots. A live person might not be able to accommodate a great volume of inquiries. Remember, consumers expect fast responses, so if there’s any chance your employee will take longer than 5 minutes to reply, then the safer route would be to integrate a machine-learning A.I. “robotic” chatbot.
Roughly 50% of consumers have ended up making an eCommerce purchase after interacting with the site’s chatbot, according to Drift.com.
The success or failure of an A.I. chatbot completely depends on whether or not your eCommerce site visitor can tell they’re talking to a machine-learning robot. The point being, even if you use an A.I. chatbot, you want your website visitors to believe it’s a real, live person. Here are some tips to keep you—or your hired chatbot developer—on track:
● The chatbot should exhibit a discernable degree of empathy when appropriate. Firstly, the bot must be programmed to use language properly so that it can smoothly speak with the customer typing on the other end of the box.
● In order for the chatbot to function properly, i.e. provide appropriate, relevant, and accurate answers to customer questions, the chatbot first must be programmed with all the necessary information. Also, it should be “trained” to ask the customer to provide more details when required. Remember, better answers equal better service.
● Train the chatbot to answer frequently asked questions. Depending on the nature of your business and the products you sell on your eCommerce site, you’ve probably noticed that customers tend to have a range of specific questions. Chatbots can, in fact, be trained to answer those specific questions.
Additional marketing methods that can greatly enhance your efforts to promote your eCommerce website include:
Are you ready to get your eCommerce marketing strategy started? FTx 360 offers SEO marketing and optimization plans for eCommerce businesses. Contact us to speak with a professional marketing strategist today.
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