Online Reviews Management services in NY

Poor online reviews directly impact business revenue. FTx 360 offers online reviews, services for businesses in New York. Our reviews and ratings management strategy encourages, genuinely positive reviews for our clients, and we can do the same for your company.

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COLLECT 4+ STAR RATINGS

Enhance Your Online Presence
with Review and Ratings Services in NY

Manage Online Reviews

Our customized strategies will systematically nudge your customers to leave positive reviews so that your overall star ratings improve.

Emphasize the Positive

Optimize your reviews and rating pages to increase the visibility of your positive reviews with FTx 360.

Locate Opportunities in NY

The better your business' online reputation, the higher the chances other reputable companies will want to network and partner with you.

DIAGNOSE. REPAIR. RECOVER. MONITOR.

How We Manage Online Reputations

Review Management Strategy

Our proven review management strategy immediately addresses your business' issue, rectifies the problem, and protects your brand in the future.

NY Local Business Review Management

Our reputation repair specialists launch, manage, and monitor your Google My Business page so that local search results feature your brand at the top of the results list.

Review Response Templates

We analyze your business and assess common customer complaints to develop a set of personalized templates you can use when responding to online reviews.

Review Network Strategy

We nurture relationships with reviewers on your behalf to build a solid review network of customers who love your brand and can't wait to post rave reviews about you online.

Social Media Review Management

Your social media reputation determines how consumers perceive your brand, which is why our specialists engage with reviewers and commenters on all the major platforms for you.

Customer Care Strategy

Present high customer service standards with a customer care strategy designed specifically to motivate your customers to leave five-star reviews for your business.

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SUPPRESS POOR REVIEWS

Don't Let Unfair Online Reviews Damage Your Business

Online reviews influence consumers to either become your new customers or run for the hills. Unfair reviews can hurt your bottom line and tarnish your brand’s reputation. Our dedicated reputation repair specialists execute proven strategies to help our clients quickly recover from poor reviews.

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FAQ

Popular Questions About Reviews & Ratings

My company has a large volume of reviews with a poor overall star rating, can you help?

AOf course! The experts at FTx 360 can analyze your reviews, develop a customized strategy, and take measures to turn poor reviews into positive ones to help your company look better online.

I suspect recent negative reviews that my company has received are fake, what can you do about it?

AFirst let us say that we wish there was a fast way to pressure platforms to immediately take down fake reviews. Unfortunately, it’s extremely difficult to substantiate that a review is, in fact, fake. Even when platforms agree that the review in question looks fake, i.e. it lacks any details relevant to the business and appears bizarrely short, such as “this business stinks”, it’s still very challenging to get the platform to remove it unless the review violates their terms of service. This is why FTx 360 focuses on implementing review management best-practices for our clients that include strategies to counteract fake reviews.

Will your review management team respond to reviews on behalf of my company?

AWe build each of our client’s review management strategies specifically for their unique business. Though campaign strategies vary from client to client, however, we often do respond to reviews. Give us a call to discuss your needs and how we can best serve you.

Will you be able to take down reviews I don't like?

AUnless the review or reviews that you want taken down violate the site’s terms and guidelines, then no, unfortunately businesses cannot remove a user’s opinionated review. However, our team will still submit a claim against the review in question with a well-structured argument for why the review is either in violation of site rules or a form of intentional defamation if we believe that’s the case.

Can FTx 360 write and post a ton of positive reviews for my business?

AThis would be impossible, if not unethical. Review platforms have strict IP address rules in place to prevent multiple, repetitive reviews coming from the same users at the same IP addresses. That being said, we have developed proven strategies to help companies like yours build up enthusiastic review teams, which is ethical and highly beneficial. In a nutshell, if you offer customers free or discounted products and services “in exchange for an honest review”, and when they agree, you can add them to your review team and reach out to them en masse every time you’re gearing up to launch a new product or service.

DO YOU KNOW YOUR STAR AVERAGE?

Free Reputation Analysis?

Have you assessed your customer reviews and business ratings across all channels and platforms? Would you like us to? FTx 360’s reputation management specialists can analyze your overall star rating and propose a strategy that will help you collect positive reviews.