Yes, it’s August, but it isn’t too late to strategize and market your back-to-school promotional campaigns.
If the very thought of spearheading your own back-to-school marketing campaign overwhelms you, give us a call at FTx 360. Our marketing strategists can work with just about any budget and no campaign timeline is too short.
For those of you who are ready to tackle your own back-to-school marketing, this article is packed with the best advertising strategy tips to help you market your back-to-school sales, drive website and in-store traffic, and gain appreciative customers who will keep shopping with you into winter and next year.
This back-to-school season, you want to deliver a marketing campaign that actually resonates with consumers. Your current customers, as well as potential ones, aren’t interested in hearing about your products and services unless your campaign messages speak to them personally and address their wants, needs, interests, and pain points.
Though it may seem counterintuitive to place your products and services in the background of your ads, this adjustment will help you convert consumers into paying customers. Your promotional content and messages should focus on personalization with the aim of conveying relevant offers that speak to the unique needs of each shopper.
Rather than use salesy ads that feature products with discounted prices in a straightforward manner, instead, highlight the relevancy of your products and convey how your products will make your customers’ lives easier.
If it’s not immediately clear to you why some of your products would be relevant to certain segments of your shoppers but not others, then it’s time to dig into your CRM software data. Your CRM data—or Customer Relationship Management data which is associated with your online or in-store POS—contains the purchase histories of all of your customers along with other insightful data. By grouping your customers into segments, you will be able to identify the products, services, preferences, spending thresholds, and interests of each segment. Once you understand your customers’ pain points and know what they like, want, and need, you can speak to them in a manner that will seem personal to them, using “the three Ts of relevancy.”
Rather than present your product in a straightforward manner within your back-to-school marketing campaigns, instead, present your shoppers with a topic that’s relevant to one of their pain points. By addressing a specific topic, providing information on that topic that’s relevant to your shoppers, and presenting your product as the solution to the topic at hand, your marketing campaigns will resonate with shoppers.
For example, rather than post a photo of a notebook with a “60% off” sticker on social media, which is as uncreative as it gets, instead, feature this shocking fact in your social post:
“Students that use a pen and paper to take notes in class are 62% more likely to remember lessons in the long term than students who use laptops.” —Princeton University Study
That’s a conversation starter right there! As the social media conversation takes off in the comments section under your post, a byproduct will be that parents, students, and teachers rush off to purchase notebooks before they’re sold out… at your store.
In terms of marketing products and services that consumers need right now, promoting back-to-school offers during the back-to-school season is ideal timing, obviously. But we recommend that retailers go the extra mile by researching the return date for your local public schools, private schools, colleges, and universities.
Public schools tend to open earlier than private ones, for example, which means the back-to-school season in your region could begin in late July and extend through September.
To amplify personalization, you could launch different digital back-to-school promotional campaigns for each educational institution using school-specific social media hashtags, for instance. A little research will go a long way in this regard.
The third and final “T” of the 3 Ts of Relevancy has to do with the type of promotional marketing campaign you deliver to your customers. Our quote above states, “This is the format I prefer!” What we’re referring to here are the campaign delivery methods. Not all of your shoppers are going to want to hear about your back-to-school sale via email newsletter, but a lot of them will.
The next sections of this article will focus on the various campaign formats you can use to reach your current customers as well as new ones. This is where personalization is key, however. If you want shoppers to act on your back-to-school sale, you have to deliver your campaigns in the formats they want. You might discover that certain segments of your customers want one format while others want a different format. As a result, you might need to launch back-to-school campaigns in multiple formats, and that’s okay.
These are the most common promotional campaign delivery format methods:
● Email Marketing Campaigns
● Google PPC Ad Campaigns
● Facebook & Instagram Ad Campaigns
● SMS Text Message Campaigns
● Responsive Web Design Landing Page Campaigns
● Referral Code Campaigns
Let’s take a look at how you can use each one.
EMAIL MARKETING CAMPAIGN
Never overlook the promotional power of an email marketing campaign. Why are email campaigns so effective? Because the recipients have already agreed to receive emails from you. In fact, you can bet that emails are their preferred format in terms of hearing from you. Anyone who signed up for your email newsletter or supplied you with their email address to enroll in your loyalty program wants to hear from you via email!
Using personalization to promote the most relevant back-to-school items to your segmented email recipients, consider launching a campaign similar to this one we composed for a pet supply store:
Subject Line: A Back-to-School Bundle Just for You, [FIRST NAME]
Email: Get Fluffy ready for back-to-school season with these hand-picked items bundled just for your furry friend and you!
Relevant Product Bundle: Cat calming treats, an assemble-yourself cat tree, and a cat-themed adult coloring book
When it comes to finding the best back-to-school deals in town, a lot of consumers rely on Google to find stores near them. If you have yet to set up a Google My Business account, or don’t understand why you should, we’ve written an entire article on the subject, Making the Most Out of Google My Business, which will guide you through the process. Once you’ve set up your Google My Business account, Google’s geographically specific algorithms will start recommending your business in location-based search results. Then, link your Google AdWords ad to your GMB Page.
The best Google AdWords campaigns are attention-grabbing and hook the viewer right away. Bear in mind the 3 Ts of Relevancy when composing your PPC AdWords content, like we’ve done for this fitness center:
Web Page Title: Sara Dance Center | Last Chance to Join for $1
Web Page Description: Professional ballroom dance competitor-turned-instructor, Maria, is looking for 10 dedicated students to whip into shape this back-to-school season at the low cost of $1. Click to find out how you can participate in Maria’s 30-day Salsa program hosted by Sara Dance Center!
Taking photos of the kids on the first day of school and sharing them on Facebook and Instagram has become an annual ritual for most parents, and the back-to-school fun doesn’t stop there. In fact, parents and students alike use Facebook and Instagram to find deals on school supplies as well as search for apparel, accessories, and fashion styling inspiration. Running an ad campaign on Facebook and Instagram is a good idea for both brick-and-mortar retailers and eCommerce shops. Just remember that when you create your back-to-school ad campaign in Facebook Business Manager, use detailed targeting so that your paid ad isn’t wasted on the wrong users.
The most important aspect of any social media ad campaign is the Call-to-Action button you include. Don’t even think about running an ad without a CTA. It won’t be worth your time, money, or effort. In our humble opinion, the most valuable CTA you can include is a lead generator. Check out this example we put together for one of our restaurant clients who wanted to enroll customers into their loyalty rewards program:
Headline: Students’ Specials for Back-to-School
Description: This August and September, [RESTAURANT] is offering swag and sandwiches to students who sign up for our customer loyalty rewards program. Power through the long academic year with meals from [RESTAURANT]. Click the Sign-Up button below to claim your loyalty swag and sandwich, and start saving!
Call-to-Action Button: “Sign Up”
Lead Generator Fields: “First Name” & “Email Address”
Everyone loves text messages. In fact, most Americans prefer texting rather than calling when it comes to relaying quick messages. The average text message open rate is 99%, and 96% of all text messages are opened within 15 minutes. In terms of marketing, those are dream statistics. While you would never want to text your customers too frequently, choosing to contact them via SMS text message during one or two special times of the year is appropriate. One of those special times of the year should be back-to-school season since it’s second only to Christmas.
Launching an SMS text message campaign to market your back-to-school sale will only work if you’ve collected your customers’ cell phone numbers, and to be honest, this marketing campaign method works best for professional services businesses like salons, spas, and barbershops. If you run a professional service business, try an SMS back-to-school campaign idea like this one we launched for our beauty salon client:
Text Message: Want to be featured in our back-to-school lookbook? Revamp your look for a fraction of the price this August & September at [SALON NAME]! We’re offering 90% off to anyone who wants to model in our future social media marketing! Reply with ‘BOOK ME’ to reserve your appointment now!
Landing pages can be used for a variety of marketing reasons to pull in customers, but they all serve one major purpose—to convert website visitors into customers who complete the entire buyer’s journey. More often than not, a landing page will offer visitors a special gift, such as a free download, ebook, webinar signup, free trial, or exclusive access to products and services. Landing pages are unique in this sense because they don’t directly market products to visitors. Instead, they trigger instant engagement by featuring a form, survey, quiz, virtual tour, or some other personalized interaction. In terms of marketing your back-to-school sale, you can think of a landing page as an interactive step that motivates website visitors to buy your products. The trick with using landing pages as part of your back-to-school marketing campaigns is to make sure you have a responsive web design in place that displays properly on all devices.
As we mentioned, landing pages can be used in a variety of ways to promote your back-to-school sale, and a whole host of different kinds of businesses use them. Here’s an example of a back-to-school landing page we put together for one of our clients that runs an academic tutoring business:
Web Page Header: There’s only one thing you need to know… you’ll never stop learning.
Content: Take control of your learning by working on the skills you choose at your own pace with our online courses for students of all levels. Sharpen your skills with over 1,000 interactive exercises. Math, science, algebra, biology, computer programming, history, art, grammar & spelling, economics…
Start learning now.
Students receive free online classes and one-on-one online tutoring throughout September 31st. Interested in tutoring? There’s a form for that as well!
(Include two forms, one for parents & students to sign up and another for tutors.)
A referral campaign, or a “refer-a-friend” campaign, is a marketing strategy that retailers use to incentivize their existing customers to recommend their store and products to friends, family, and acquaintances. Typically, referral programs of this nature will reward their customers for making successful referrals and also reward the people they successfully refer. Often a discount code is used, i.e. a referral code. Launching a referral code campaign is a great strategy for brick-and-mortar retailers who want to boost back-to-school sales, and this campaign idea is also effective for eCommerce retailers.
The fun thing about this back-to-school campaign idea is that you can deliver your referral code offer to your customers any way you—and they—would like. You can send out an email marketing campaign or SMS text message marketing campaign that promotes your back-to-school referral code, place a Facebook & Instagram ad, reword your Google My Business Page to promote your referral code, and link to a new landing page that also has the referral code. The sky is really the limit when it comes to using referral codes as part of your back-to-school marketing. Check out what we did for our health & wellness client recently:
Hook: Give $5, Get $5
Headline: Help your friends feel their best while back at school
Body: Loving your health supplements and wellness products from [RETAILER]? Share the love with your friends, family, and fellow students! We’ll give them $5 off to support their wellbeing if they use your unique referral code! And we’ll give you $5 off your next order, too! Enter your email address to receive a unique referral code and start spreading the love!
Now that we’ve laid out six back-to-school marketing campaign ideas all you need to do is come up with personalized content and launch your campaigns! But what if you need help with the graphic design and layout of your campaigns?
Attention-grabbing advertisements are an integral aspect of any solid retail marketing strategy. Whether you have a brick-and-mortar store or an eCommerce shop—or perhaps both—your offline and online presence must be strong if you want to expand your reach, drive traffic, and convert first-time visitors into returning customers.
In order to help retailers do just that, our sister company, FTx, has developed user-friendly graphic design software. This software, AdPro, can be used anytime at no charge. That’s right, it’s free! This software was engineered to deliver professional results. Regardless of your skill level, the advertisements you can build will look amazing and can be used for all of your marketing, promotional, and social media campaigns.
Best of all, free AdPro comes with a full library of industry-specific templates and holiday themes, including back-to-school templates and themes!
Interested in working with a digital marketing agency to handle your promotional campaigns this back-to-school season and beyond? FTx 360 can work within any budget. Our experienced social media and email marketers can handle your campaigns, target your audience, and help take your business to the next level. Contact us today to get started.
Using smartphones, tablets, and mobile devices to surf the net might seem like a no-brainer today, but that wasn’t always the case.
As recently as eight years ago, desktop computer internet usage far surpassed that of mobile devices. In fact, the shift from desktop computer internet usage to mobile-device internet usage didn’t occur until 2014, which is relatively late in Google’s evolution.
The history of mobile devices, internet usage, and Google’s ranking algorithms unfolded as follows:
2007 – 2008: Apple’s iPhone hit the market in 2007 followed by Android’s smartphone in 2008
● These smartphones featured web browsers, which introduced mobile-device web browsing to the world.
● Web developers coded the first generation of mobile-friendly sites using m.website.com addresses that were separate from the original desktop computer websites. These mobile-friendly sites did not compare to their desktop counterparts due to limited navigation, “tall and skinny” layout formats, and significantly pared-down functionality.
● Though these mobile-friendly sites existed exclusively for mobile devices, mobile users didn’t readily access them, preferring instead to use their desktop computers when they wanted to go online.
2009 – 2011: Google developed and distributed techniques and guidelines for web developers to help them build mobile-friendly sites that are discoverable.
● Google published an article on their Webmaster Central Blog about how to make mobile-based websites faster.
● Google published an article on the same blog listing helpful tips webmasters can use to properly index their mobile-specific sites so that Google elevates the ranking of those sites.
● Google proposed additional tips about how webmasters can “run” both desktop computer websites and mobile-specific website versions together.
● Google published its first in-depth guide on how to make websites mobile friendly.
● Mobile website speed testing was developed by Google, which they released as a tool in conjunction with their “first page speed tool” in 2011.
2012 – 2014: Google introduced, adjusted, and refined its algorithms, updated its ranking factors, and provided webmasters with a new Mobile Usability Tool.
● Google altered search results for mobile-friendly websites using the final smartphone destination URL in search results.
● Google introduced ranking factors that penalize misconfigured mobile-specific websites.
● Google launched Webmaster Tools, which included a tool to diagnose mobile crawl errors.
● Google expanded the “organic search performance feature” in Webmaster Tools to specifically aid separate mobile websites.
● Google expanded its Webmaster Tools yet again by adding a new Mobile Usability tool.
2015 – Present: Google shifted from only indexing desktop computer internet websites to evaluating website mobile friendliness as the sole ranking factor.
● Google announced that site usability will affect mobile search results ranking, meaning that mobile-friendliness will be an official ranking signal.
● Google announced ranking penalties for mobile-specific sites that used traditional desktop computer website features, such as pop-up boxes, because these features interrupted and frustrated mobile site users.
● Google officially switched to indexing mobile sites to rank web pages, crawl content and SEO, and display snippets of sites in the search results.
● This mobile-first ranking structure rendered desktop computer websites less important in the world of Google’s ranking algorithms since indexing desktop computer websites was gradually phased out.
● Finally, Google completely dropped desktop computer website indexing, which means that currently Google only indexes and ranks mobile-specific sites.
Today, mobile friendliness is the only ranking factor that Google now uses.
Is your website mobile friendly?
In this article, you will learn how to keep your website visible in Google’s search engine ranking by improving the mobile-friendliness of your site.
As crucial as it is to please Google by adhering to their algorithmic changes, improving your SEO tactics, and following their guidelines so that Google bots crawl and promote your website, it’s far more important to please your website visitors.
If the history of Google and mobile-friendliness that we laid out in the introduction of this article proved anything, it’s that today’s consumers prefer to use their mobile devices to surf the net, browse websites, and even buy products. Given the evolving consumer demand for mobile-friendly sites, over time Google developed web guidelines to accommodate mobile users, which culminated in a new mobile-only indexing system.
As a business owner, you also have a responsibility to meet consumer demands and ensure that your website is mobile friendly.
A mobile-friendly website will not only get crawled, indexed, and ranked by Google, but it will also ensure that consumers can visit your site from their mobile devices, encounter an excellent user interface, and have a wonderful experience while navigating from one web page to the next. When visitors have a positive experience on your website using their mobile devices, they will be far more likely to become repeat visitors, first-time customers, social media followers, and even lifelong loyal customers.
Put simply, offering a mobile-friendly website will help you gain the appreciation and loyalty of mobile device users who quickly convert into customers. Additionally, mobile-friendly websites also ensure:
● Higher page views per visit
● Lower bounce rates
● Increased customer loyalty
● Elevated search engine rankings
Not all handheld internet-accessible devices are created equal. In fact, Google categorizes devices differently depending on their size and uses. The primary reason for offering a mobile-friendly version of your website is to ensure that visitors are able to read your content and properly interact with your brand. Due to the fact that smartphone screens are remarkably smaller than desktop and laptop computer screens, redesigning your web content so that it displays correctly on mobile devices is imperative. You don’t want visitors “pinching” and “pulling” your web content whenever they view your website from their mobile device. Ideally, when a visitor lands on your website, they will encounter easy-to-read fonts, an accessible navigation toolbar, and a clean presentation overall.
Here are the four main device types and the breakdown of how Google regards each of them.
The term “mobile device” refers to all smartphones, such as iPhone, Android, and Windows Phone. These smartphones include mobile browsers that use HTML5 specifications and function similarly to desktop browsers. Due to their smaller screen size, their default orientation is vertical. Google considers these mobile devices the most popular and therefore requires that website presentation on smartphones meet their guideline standards.
Google places tablets in their own category due to the fact that tablets typically display large screens that are comparable to desktop and laptop computer screens. For this reason, tablet users assume the websites they visit will appear the same as the desktop browser version. While you could offer tablet-optimized web content, it really isn’t necessary. Plus, Google does not place tablets in the same category as mobile devices, and therefore any tablet optimization you perform will not impact the search engine ranking of your website.
Multimedia phones are not smartphones in that they cannot support most HTML5 standard API extensions. The browsers of these phones, however, are 3G-ready and can support HTML5 Markup and JavaScript / ECMAscript, as well as render pages that are coded to meet XHTML standards. Peculiar as these phones may seem, Google really does consider them mobile devices.
Google also considers “feature phones” to be mobile devices. The browsers of feature phones cannot render normal desktop computer web pages that have been coded with standard HTML. For this reason, feature phones rely solely on mobile-friendly websites, which means that if your website is not mobile-friendly, feature phone users will not be able to find your website, period.
With the exception of tablets, all mobile device browsers, including the browsers found on multimedia and feature phones, rely on mobile-friendly website design.
Creating a website that displays beautifully on all mobile devices might not seem easy, but it can be done. You will need to configure your website for multiple devices, which will help Google and other search engines understand your site, as well as ensure that mobile users properly experience your website.
There are three configuration techniques you can use to ensure your website will be mobile friendly. Those techniques are, using a responsive web design, offering dynamic serving, and providing separate URLs. In very simple terms, each offers the ability to use a template to create a mobile-friendly experience, but not all configuration techniques are the same. Let’s take a look.
The term “responsive web design” refers to websites built with HTML code that are able to render the original HTML code differently depending on the screen size of the device. Meaning, the webmaster only needs to build one website, but the code itself will dictate how content is displayed from one device to the next. Responsive web design is the most cost-effective, time-effective configuration technique because it has the easiest design pattern to implement and maintain. For this reason, Google recommends responsive web design over the other available configuration techniques.
Dynamic serving is slightly different from responsive web design. Though dynamic serving uses the same URLs on the mobile version that appear on the original website, it generates a different version of HTML code depending on the device the site is being displayed on, as well as specific users’ browser data. Dynamic serving enables a website to be fully accessible, however, Google bots tend to crawl this configuration differently than how they crawl responsive web designs, which means you would have to invest in server-side rendering as a temporary workaround for these crawlers.
This configuration method is as manual and tedious as it sounds. “Separate URLs” is a configuration technique that provides different code to each device category, each using separate URLs. First, the user’s device type is detected. Then, the configuration uses HTTP and Vary HTTP Headers to redirect users to the appropriate page. In the case of separate URLs, the mobile site will utilize a mobile-specific URL, such as an “m-dot,” “dot-mobi,” or even a separate folder altogether. A common myth is that this configuration method causes duplicate content that Google will penalize, but this rumor is completely untrue.
While Google claims it doesn’t favor one particular configuration technique over another, Google does place a high premium on ensuring that all web page assets are accessible to their Google bots. For this reason, the safest configuration technique to implement is a responsive web design.
However, implementing a responsive web design is only the beginning. Before your responsive website goes live, it’s a good idea to check, double-check, and triple-check that all of the mobile-friendly elements on your site will perform optimally.
Here is a checklist you can use to evaluate the mobile-friendliness of your website:
● Test Your Website at Multiple Resolutions
● Make Sure Your Menus, Toolbar, and Navigation Display Properly on Smaller Screens
● Check If Your Images Look Clear or Pixelated at Smaller Resolutions
● Test the Readability of Your Content
● Ensure Your Site’s Elements Provide Easy User Interaction
● Resize or Eliminate Your Pop-Ups
● Test Your Website’s Loading Speed
Now that you’ve been introduced to the basic rundown of what it takes to make your website mobile friendly, it’s time to actually test your website.
Google has developed excellent tools to help you evaluate the speed, usability, and flexibility of how your website is presented to mobile users. Let’s take a look at each tool and examine what it can do for you.
Google’s Mobile-Friendly Testing Tool allows website owners to analyze their home page URL, or any web page URL from their site, for a mobile-friendliness evaluation. This tool is free and will measure how easily a mobile user will be able to access, read, and navigate the website. The test results will include a pass-fail score as well as improvement suggestions that will help the website perform better on mobile devices.
Google’s Mobile Usability Tool can be found within the Google Search Console of any browser. The Google Search Console is a web service that Google developed to provide a way for webmasters to check the indexing status of their website. By offering transparent indexing status information, webmasters can make improvements to optimize the visibility of their websites. This mobile usability tool informs webmasters of the site’s crawl rate among other helpful metrics.
Google’s Speed Test is a free web service that will analyze the speed of your website. Simply type your website URL into the tool’s “Enter a web page URL” field and click “Analyze.” In less than a minute, PageSpeed Insights from Google will display the speed results for both the mobile and desktop UX. Similar to Google’s Mobile-Friendly Testing Tool, Google’s Speed Test will offer suggestions for improving speed that could include reducing unused JavaScript, reducing initial service response time, and coding the largest images to preload.
Remember, optimizing your website for mobile provides the following benefits:
● Improves SEO
● Improves mobile website indexing
● Elevates search engine rankings
● Offers a more streamlined user experience across all devices
● Increases mobile user conversion rates
● Offers faster download speeds
● Eliminates the cost of mobile app development
● Allows for continuous user experience improvements
Does your website pass Google’s mobile-friendly test? If not, contact us and our web development and SEO team can implement front-end and back-end modifications that will ensure Google is able to properly index and rank your site.
Our web development experts build customized web solutions with the mobile user’s experience in mind. When you work with FTx 360, the web applications and web portals of your mobile-friendly website will be stunning, streamlined, and impactful. Build a smarter brand for your business with FTx 360’s responsive web development.
There has been a fair amount of controversy in the last five years regarding how marketers should write web content so that Google elevates the search engine ranking of the site in question.
One camp of marketers insists that website content, such as web pages, product descriptions, professional services, and blog articles should be written so simplistically, straightforwardly, and concisely that anyone with a 6th grade reading comprehension level will be able to understand it. This camp believes that content should be written for people, albeit people who aren’t necessarily the sharpest tools in the toolbox.
Another camp of marketers operates as though the sole purpose of publishing written content online is to elevate website search engine ranking, and therefore all content should be composed to maximize the chances that Google bots will determine the website’s content is “valuable.” This camp believes that content should be written with as many popular SEO keywords as possible so that the content pleases Google bots and Google’s ever-changing algorithms even if doing so causes the actual verbiage to sound awkward, stilted, or downright grammatically incorrect.
I don’t know about you, but when I think of my ideal customer, neither a 6th grader nor a Google bot comes to mind… But I digress.
Does content that consumers love tend to rank poorly on Google?
Will content that’s written for the specific purpose of maximizing search engine ranking automatically repulse living, breathing web visitors?
Why do Google bots exist if they’ve been programmed to value what consumers despise and penalize what consumers value?
The answers to these questions can be summed up in a single statement: Google bots have been programmed to mimic consumer behavior and value what consumers value.
In other words, the entire “content controversy” is based on a faulty assumption.
You see, professional writers tend to insist that excellent writing has the power to render the need for SEO techniques obsolete. On the other hand, professional webmasters and SEO strategists tend to presume that strategic SEO is so effective that it can elevate the search engine ranking of even the most poorly written drivel. These two diametrically opposed mentalities have caused marketers to split into those two camps I mentioned.
If you ask me, massive egos are to blame…
The fact of the matter is that content must be well-written and also utilize effective SEO techniques. You can’t favor one over the other and expect your website to positively impact your business revenue.
Let’s cut to the chase. You want to learn the characteristics of “well written” content, and you want to understand how you, as a marketer, can ensure that the content you write satisfies the quality criteria for both consumers and Google bots.
Step one is to free yourself from the mindset of those “camps” I’ve been referencing. The rest of the steps are laid out in this article, so keep reading.
Your business is unique, which means your customers are unique individuals with unique needs. This means that the content you write should speak to your audience. You can identify your audience and understand who your ideal customer is by analyzing your Customer Relationship Management data as well as your web traffic reporting and analytics data.
Do not become seduced by the prospect of writing content for a broad audience as if doing so will result in acquiring new customers. It will backfire. Meaning, if you write your content in such a way that caters to people with a low reading comprehension level even though your ideal client holds a graduate degree, earns a seven-figure salary, and places a high premium on credentials and expertise, you will only end up turning off the people you want to do business with.
Instead, be polarizing.
There’s no real risk of excluding consumers who were never going to become your customers anyway. However, there’s a real benefit to composing your content in such a way that it exclusively addresses a niche audience. In fact, intentionally writing for a niche audience will organically boost your search engine ranking when it comes to consumers who use longtail keyword phrases to find business websites that offer very specific products, services, and solutions.
This type of consumer will be more likely to quickly convert into a customer once they land on your website, which is far more beneficial than having one hundred consumers land on your website who never buy.
Write your content as though you are speaking to your ideal customer, one-on-one. If your customer base is largely comprised of ten-year olds, then speak to them in their language with their vocabulary, remaining mindful of their limited attention span.
Use the following checklist as you write:
● Identify and use the best word choices
● Find and use high-ranking keywords
● Understand your niche audience
● Speak to your audience in their language
● Study your competition
● Write with confidence, challenge existing opinions, be polarizing
● Create a content template based on your high-ranking content for future use
If you’ve been keeping up with the FTx 360 blog, then you’ve already read several articles about SEO, including What Is SEO?, How to Spot Negative SEO, and Ways to Increase Web Traffic. For tips on how to determine which keywords and longtail keyword phrases to use, be sure to check out those articles.
Then, in order to compose effective content that Google bots will love just as much as consumers, keep the following pointers in mind as you write:
● Understand SEO copywriting
● Incorporate keywords in your headline
● Optimize for clarity
● Understand on-page SEO
● Build sentences and paragraphs that naturally utilize longtail keyword phrases
● Google boosts articles that are at least 2,400 words
● Google elevates the ranking of websites that have longer visitor engagement sessions
Ready to analyze the real technical side of your website to ensure that Google bots will love, love, love your website? It’s time to talk about Robots.txt.
The term “robots.txt” is shorthand for “robots exclusion protocol.” A robots.txt file is a website text file that’s sole purpose is to inform search engine robots, including Google bots, whether or not robots have permission to “crawl” the web page that the robots.txt file belongs to.
What this means is that Google won’t automatically crawl your website by virtue of the fact that your site exists, in the same way that your neighbor won’t automatically enter your house just because it’s right across the street. Before Google crawls a given web page, its robots will first read the robots.txt file for permission and instructions.
Do you want to permit Google to crawl every page on your website? Maybe. Or maybe not. That’s up to you. If, for instance, you have indexed your website with archived content, you wouldn’t want Google to crawl both the featured content and its archived duplicate, because Google will penalize the duplication and demote your ranking.
You can “disallow” Google bots from crawling web pages by setting the appropriate allowances and disallowances within your robots.txt files.
Where can you find your robots.txt files in order to review and modify the permissions?
Simply type your website’s URL into the search bar, followed by “/robots.txt.” Let’s use FTx 360 as an example. Type the following URL into your search bar:
https://ftxdigital360.com/robots.txt
You will notice:
User – agent: *
Disallow: /wp-admin/
Allow: /wp-admin/admin-ajax.php
That exact information is what Google will adhere to prior to crawling our website pages.
What does yours include? Be sure to review your robots.txt files for each of your web pages and make sure that the files reflect what you want to allow and disallow.
In the rare event that there aren’t any robots.txt files associated with your website, Google will proceed as though they have full permission to crawl and index your entire site. If that’s okay with you, then there’s nothing you need to do. Robots.txt will be your friend across the board.
But if you prefer certain pages of your website not to be crawled and indexed by Google and other search engines, then you’ll need to create robots.txt files and meticulously list the permissions you want in place, blocking Google from any pages you don’t want their bots to crawl.
Cleaning up your robots.txt files is an integral aspect of ensuring that the web page content crawled and indexed by bots are elevated on Google’s search engine ranking so that visitors discover and read them.
Are you familiar with the digital marketing term, “cloaking”? If not, you aren’t alone. I’ve been writing digital content for over eight years and only recently have I been introduced to the concept of “cloaking.”
Anyone who has ever dared venture into the online dating world has likely been the victim of some degree of cloaking. You chat with what you believe to be an attractive individual on the dating platform, only to discover when you finally meet them in person that they are 20 years older and 80 lbs heavier than their profile pictures indicated…
Yikes!
In a nutshell, “cloaking” can be defined as falsely representing your URL content to Google’s search engine spiders for the purposes of luring online users to your website. Similar to a washed-up 45 year-old who uses his nephew’s handsome bodybuilding photos in order to score dates on OKCupid, “cloaking” involves providing Google with an inaccurate portrayal of your website in order to elevate search engine ranking and drive web traffic.
There are many reasons why “cloaking” is a big no-no in the digital marketing world, but the biggest of all is that businesses that use cloaking as an SEO tactic ultimately end up turning potential customers into infuriated website visitors.
When a potential customer uses Google to search for the best mechanic in town and your website appears in the first page of the search results, you better be a mechanic. If you’re selling used cars instead, you’re going to have one very irritated website visitor.
Now, chances are, you would have never heard of cloaking if not for reading this article. You might be thinking right now that you’re in no danger of “cloaking” your website in order to “game the Google system,” so why am I bothering to tell you about cloaking in the first place?
Because there are unethical digital marketing agencies out there who attempt to use cloaking without their clients’ knowledge in order to “deliver outstanding SEO results.” These agencies like to boast that they’ll get your website on the first page of Google’s search results, only to end up using unethical tactics to succeed. Worst of all, despite elevating their clients’ websites on Google, they provide virtually no ROI, because deceived website visitors obviously do not become online customers.
What are the “cloaking” red flags to look out for when you’re considering partnering with a digital marketing agency? Are there warning signs that can help you avoid these disreputable “cloaking” agencies? And if you’ve recently discovered that the digital marketing agency you’ve hired has “cloaked” your website, what can you do about it now?
Let’s take a look…
Cloaking is not only unethical, but unlawful in 2021. Ethical webmasters employ search engine optimization techniques as they index the websites they build. This is fine. But how can you tell whether a webmaster has used ethical SEO techniques or illegal ones? You can find out for yourself what a digital agency has been up to by investigating their clients’ websites. Here’s what to look for:
● Check for AdWords cloaking scripts, PHP URL cloaking scripts, and URL cloaking scripts
● Review the SERP directly by turning on “Preserve Log” in “Chrome DevTools,” switching your user type to “Googlebot,” and going to the website directly from Google to compare the “Googlebot” content to the “online user” content
● Use a “cloaking checker” tool, like the one offered at Dupli Checker
Needless to say, if you discover any prospective marketing agency has used cloaking for their clients’ websites, run.
When Google discovers that a website has used “cloaking” to elevate SEO ranking, then Google will blacklist the website, period. It is very hard to bounce back once you’ve been blacklisted. Protect your business so that you don’t hire an agency that resorts to these unethical SEO tactics. Here are the questions to ask potential webmasters and digital marketers before you sign a contract:
● Will you use PBNs to increase my website’s rank on Google?
● Will you republish high-ranking web content for me in order to maintain a favorable SEO ranking?
● Will you maximize SEO and backlinks by assigning a team to leave comments under all my website’s blog articles?
If a marketing agency answers “yes” to any of the above questions, run. It’s a very good idea to familiarize yourself with Google’s Webmaster Guidelines prior to interviewing your agency candidates.
What if you recently discovered that the digital marketing agency you’ve been working with has used cloaking and other “black hat SEO” techniques, which have now backfired, resulting in your website being blacklisted by Google? Can you recover? It’s possible, but recovering won’t happen overnight. That being said, here are the steps you can take today to submit a “reconsideration request” to Google:
● First navigate to Google Search Console > Crawl > Fetch, and fetch the web pages from the affected portions of your website
● Compare your web content that is fetched by Google to the web content your online users see and resolve all variations between the two so that the content is the same
● Finally, check all redirects on your site and remove the faulty ones that send users to an unexpected destination and / or ones that utilize “conditional redirects”
● Once you’ve completed the above steps, submit your reconsideration request to Google
If you do not want to attempt resolving the Google violations yourself, preferring instead to hire a reputable marketing agency, then just be sure to relay to the new digital marketing agency the specific Google penalties you’ve received. Did you receive a “partial match” penalty or a “site-wide match” penalty? Let the new agency know so that they can focus on fixing the specific violations.
Cloaking, or “black hat SEO,” is the result of plugging misleading content into Google for the specific purpose of optimizing SEO. In technical terms, this is accomplished when the marketer provides Google’s bots with a “server-side script,” i.e. a Google-friendly variation of the website. How would a website know that a “visitor” is a “search engine robot” and not a real user? Rather than digress into a detailed and highly technical explanation of how that’s done, let’s put it this way: Artificial Intelligence has come a long way.
Originally, A.I. was not developed for the purposes of helping unethical marketers to lie, cheat, and steal. But very unfortunately, mastering the best A.I. strategies in order to inform Google’s bots of URL content is what led fraudsters to invent “cloaking” in the first place.
You see, web developers, SEO strategists, and digital marketers are supposed to provide Google bots with URL information. This information must be truncated. For example, if a website sells over 500 products, the URL description that is written specifically for Google is obviously not going to include mention of all 500 products. Savvy SEO strategists will therefore choose to highlight only the most SEO-friendly products to mention within the Google-specific “scripts.” If organic coffee is the most popular product a website sells, for instance, then the “scripts” used for Google will focus on organic coffee and won’t mention the other 499 organic produce, meat, and tea products that are also for sale on the site.
Hopefully, by this point you see the distinction between acceptable SEO strategies and unethical “black hat SEO” cloaking.
The big takeaway to remember is that if real, living, breathing users love your web content, then Google bots will, too. Always write for people. Never write for the sake of pleasing algorithms if doing so comes at the expense of providing quality content to actual people. After all, Google bots are not your potential customers, people are, so be sure to keep the horse in front of the cart if you want to elevate your search engine ranking on Google.
Are you looking for a reputable digital marketing agency to develop your website, write your content, and handle your SEO? FTx 360 offers web design and development, content writing, and SEO marketing and optimization services for businesses of all industries. If you’ve been the victim of black hat SEO, we can fix it, repair your reputation, and put you on the fast track to building trust with consumers. Contact us to speak with our webmasters, content writers, and experienced marketing strategists today.
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How can you, as a business owner, help your brand to stand out from the crowded competition?
The internet is teeming with brands not unlike your own. Traditional advertisements have eaten up every last inch of adspace. Grabbing consumer attention is no easy task these days.
And yet, getting the word out about your brand and becoming memorable in the minds of consumers are not impossible goals to strive towards. The secret is that you must build brand awareness.
For those of you who might be unfamiliar with the term “brand awareness,” this term refers to the relationship between consumers and a particular business brand in the following ways:
● A typical consumer’s ability to recognize a particular brand,
● And the growing scope of consumers who have knowledge of, or have had
direct experience with, that brand.
The emphasis is always on increasing both the number of consumers who have heard of the brand and the depth of understanding those consumers’ have about the brand. The ultimate goal of brand
awareness is to convert consumers into loyal customers, of course.
What business wouldn’t want to become a “household name”? We can’t think of one, which is why we’ve put together four powerful methods you can implement right now to spread awareness
about your brand both online and in person.
In this article, you will learn about:
● Using Native Ads on Social Media Platforms
● Promoting Your Brand Through Local Event Sponsorships
● Partnering with Local, Complementary, Non-Competing Businesses
● Launching Automated Retargeting Campaigns
Native advertising refers to purchasing paid ad space on social media platforms and using that ad space to launch posts that match the look, feel, and purpose of user-created content.
Native ads are extremely effective because social media users that encounter these types of ads in their feeds initially assume the content was posted by one of the accounts they’re following. This causes them to take a closer look and figure out where the content is coming from. Once they do, these users become interested, click the call-to-action included in the native ad, and immediately land on the brand’s website, eCommerce store, or social media account, depending on the actual CTA.
Try these content ideas to get your native ads to stand out on social media:
● Use infographics, strong visuals, and short videos
● Include CTAs that offer demos, free trials, and samples
● Provide interactive content such as quizzes and surveys
LOCAL EVENT SPONSORSHIP
Event sponsorships are a way for brands to advertise during real-world, local events. “Sponsoring” an event in this manner involves financially supporting the event, but that financial support could—and should—come in the form of providing free products to attendees.
Sponsorship marketing works in terms of spreading brand awareness locally due to the fact that providing free items to event attendees leaves a far more positive impression on them than any traditional advertisement could. When you sponsor a local event, people will infer that your business cares deeply about the cause that the event is all about, such as the fight against hunger, breast cancer prevention, or preserving the environment. A positive association between your brand and the cause you’re sponsoring will form in the attendees mind.
These sponsorship products will spread awareness about your brand without breaking the bank:
● Have bottled water custom labeled with your company’s brand and hand
them out at charity races, farmers’ markets, and other local events
● Donate a photo booth station at seasonal community events and be sure
the exterior and interior backdrop clearly present your company’s brand and
logo
● Supply teachers’ conventions, students’ summer programs, and other educational events with branded pens and notepads
Do you own a pet supply store? The nearby animal shelter is a complementary organization that doesn’t compete with your business. A fitness center franchise does not directly compete with athletic apparel retailers to gain members, which means these two businesses complement one another and if partnered, could increase each other’s brand awareness.
Partnering with complementary, non-competing businesses is a great way to “cross pollinate” with the loyal audiences of other brands. This method of building brand awareness is advantageous because any audience will be inclined to trust the recommendation of a brand they’re already loyal to. When the business you’ve partnered with tells their customer base about your awesome brand, including the products or services you offer, those customers will trust the recommendation, check out your business website or location, and potentially become your new customers.
For low or no cost methods of spreading awareness about your brand via partnerships with other businesses, try these:
● Forge guest blogging arrangements and publish each other’s blog articles to spread awareness about each company’s expertise
● Host Q&A sessions, interviewing one another to establish expert authority, and post the edited video and / or audio interviews on YouTube, podcast platforms like Spotify, and other social media platforms
● Display digital content, ad campaigns, and other visuals on each other’s digital signage, whether in-store at retail locations or in the waiting rooms of professional offices such as law firms, accounting firms, dental offices, and other private practices
AUTOMATED RETARGETING CAMPAIGNS
Any website or eCommerce store constantly collects data about the visitors who land on each URL page. This technology tracks and records whether a visitor becomes a buying customer or leaves the website altogether. You can launch digital marketing campaigns that target all of your website visitors who did not become buyers. This type of campaign is called a retargeting campaign.
The fact of the matter is that 97% of visitors who land on your website or eCommerce store for the first time will end up leaving without having made a purchase. Statistically, these visitors will not come back unless they are reminded of the value of the products available on your website. By launching an automated retargeting campaign, you can succeed at influencing first-time visitors to return to your website. Even if they don’t purchase anything upon returning, the campaign itself will expose them to your brand again, which will increase their awareness of your brand.
Effective retargeting strategies that succeed at driving website and eCommerce store traffic include:
● Choose one of your website’s URLs and create an automated retargeting campaign that goes after all prior visitors of that specific URL
● Segment your website visitors into groups based on which stage of the “buyer’s journey” they’re in, either the awareness stage, the consideration stage, or the decision stage; and market to these distinct groups accordingly
● Once a website visitor converts into a customer, exclude them from your retargeting campaigns, but include them in all campaigns that target current, returning, and loyal customers
THE BOTTOM LINE
Building brand awareness might be a challenge for your company. Just remember, it isn’t going to happen overnight. It takes time. But if you implement the strategies we covered in this article and take consistent measures to review campaign performance analytics and make adjustments that improve campaign reach, then you should see an increase in brand awareness that grows slowly and steadily in the long run.
How can you measure brand awareness as you go? Try using the following methods:
● Brand Recall—Where does your brand rank among the competition?
● Organic Traffic—Is your business visible on Google and other search engines?
● Social Mentions—How positive or negative is public perception of your brand on social media?
● Visitor Loyalty—Are visitors converting into buyers and returning time and again to shop?
● Email Engagement—How are your email campaigns performing in terms of click-throughs and conversions?
● Content Reach—Is your target audience responding to your branded messaging?
Do you want to spread awareness about your brand, but aren’t sure you have time to manage these brand-building strategies? FTx 360 can handle it. Our digital marketing specialists and reputation management experts can devise a personalized brand awareness campaign strategy for you based on your unique business. Contact us now to get started.
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Is it time to outsource your digital marketing?
When you first opened your business, you probably did just about everything yourself. This is par for the course. In the beginning, the owners of most start-ups and small businesses handle every aspect of their day-to-day workflow either themselves or in-house by assigning tasks to their employees.
But this is only manageable for so long. As a business grows, its needs expand. Continuing to assign new tasks to pre-existing employees runs the risk of overburdening them, which could lead to sloppy work and unhappy workers.
There are certain signs that indicate it might be time for you, as a business owner, to consider outsourcing your digital marketing, which include:
● Your current staff doesn’t have the skills. Effective digital marketing includes a lot of moving parts. Trends change constantly. New technologies and platforms emerge regularly. Is it reasonable to expect your account managers to post on social media during their “down time”? Will the quality of their digital marketing efforts be very good when it’s outside of their chosen career path?
● Your digital marketing initiatives are focused on tasks and not strategy. In order for any marketing campaign to succeed, you must have a plan in place. When your team is overworked, they’ll only have time to address day-to-day tasks and their mindset will be to “get stuff done.” Digital marketing isn’t about getting stuff done. It’s about getting the right stuff done and parceling out strong campaign tactics that result in increased revenue and overall business growth.
● You’re anticipating company growth and planning for business expansion. Have you recently signed a bunch of new clients? Have you opened a second retail location? Are you about to launch an eCommerce site? If you’re in the process of expanding your business, then you might be assuming you’ll have to hire additional staff to keep up with the demand, and you’re absolutely correct. But hiring an in-house marketing team shouldn’t be your first move.
If you’re considering outsourcing your digital marketing, but are still on the fence, this article is for you. Here are the 5 benefits of outsourcing your digital marketing.
PROVIDES A FRESH PERSPECTIVE TO YOUR BRAND
As a business owner, of course you love your company. But as they say, love is blind. Way-back-when you first saw your brand-new company logo, you thought it looked amazing, and it probably did. But as time passed, your love for your brand might have kept you blind to the possibility that your logo, and other marketing elements you’ve been using over the years, haven’t exactly updated to stay on trend.
That’s a problem. An outside marketing agency will add a fresh perspective to your brand. Their professional experts will be able to see the big picture of how your brand should fit into your industry’s market and make the necessary upgrades for you.
AFFORDS YOU FLEXIBILITY
Unlike the high commitment that comes with hiring an in-house employee or a team of in-house marketing associates, working with a digital marketing agency will afford you flexibility, and is therefore considered low or no commitment by comparison. This is a huge benefit. If you don’t like the finished work that a digital marketing agency provides, you can release them because you hired them on a project basis and entered into a short-term contract. Simply move on to the next agency for your next project and test them out in the same manner.
When an agency delivers results as promised after the completion of their first project for you, then you can engage them for the next project. But if they haven’t delivered or if the ROI is dismal, then you’re free to move on. This kind of flexibility will save you from getting locked into an agreement with an agency that isn’t serving you properly.
Digital marketing takes time. It can be challenging, tedious, and demanding. Creating marketing campaigns, generating awesome content, and scheduling all of your digital marketing is a full-time job. While it might seem like hiring one in-house employee to handle all of your digital marketing is a smart idea, the fact of the matter is that digital marketing is extremely dynamic.
You will be hard-pressed to find one individual who possesses all of the skills required to write flawless content, create stunning graphics using graphic design software, research trending SEO keywords, and accomplish everything in-between. Hiring an entire team of marketers in-house to address all aspects of your digital marketing could cost a fortune when you factor in salaries, employer taxes, health insurance matches, and other associated expenses. To minimize your overhead and save yourself time and money, outsourcing your digital marketing is the way to go.
In the long run, partnering with a digital marketing agency will give you firsthand access to expert knowledge. The marketing professionals at full-service marketing agencies like FTx 360 include web and mobile app developers, SEO experts, graphic designers, copywriters, social media experts, and most importantly, campaign strategists, all of whom will comprise your dedicated team.
As you interface with your account manager, you’ll have the full breadth of support from the entire team. This includes access to advanced marketing and analytics tools, such as SEMrush, which might otherwise be unaffordable if you, as a business owner, opted to purchase a subscription. The benefits of having access to expert-level knowledge are never ending.
● The agency will accomplish your marketing tasks on their schedule, and when the unexpected arises, you will have to exercise patience until their marketers have time to help you.
Tip: Before hiring an agency, ask them about their timelines for specific projects and how they will accommodate last-minute marketing requests. The best digital marketing agencies will assign an account manager to your business who will be available to help you immediately, no matter what.● While an outsourced digital marketing agency is far cheaper than paying the salaries of in-house marketing associates, the costs can still add up depending on the agency you go with, how many experts they assign to your account, and how dynamic your projects or tasks are.
Tip: When working with a new agency, really pace yourself. Don’t ask them to handle 100% of every aspect of your digital marketing. Carefully review their price points per service. Go with one or two services for a short period of time. And be sure to analyze the ROI before asking them to handle more of your marketing needs.● Marketing professionals, especially creative experts, are known for their ability to decisively execute their creative vision. But their strong ideas for your company may not completely align with your own vision for your brand’s future. You hired them for a reason, however, and you will have to accept their directive and allow them to do what they do best.
Tip: Prior to working with any digital marketing agency, sit down with their professionals and probe them to find out their creative vision for your brand, especially if you’re considering full-blown rebranding. See if they’re willing to create mock-ups of the image graphics they have in mind for your company. Vet them as deeply as possible. And understand that once you hire them, their expertise will trump your inclinations for your business. The major takeaway is that outsourcing your digital marketing will absolutely benefit your company, but it doesn’t come without risks. That being said, you can easily mitigate the disadvantages of working with a digital marketing agency by thoroughly vetting each agency you’re considering. Ask them hard questions and don’t accept sugarcoated answers. Be realistic as you assess your options, and once you decide to go with an agency, start slowly, engage them on a project-per-project basis, and carefully analyze whether or not they’re delivering the results they promised. Are you interested in outsourcing your digital marketing? FTx 360 offers a wide array of digital marketing services at affordable costs, and we never pressure our clients to turn over all of their marketing to us straightaway. Our professional marketing experts take pride in their skills and enjoy the process of proving themselves to new clients. Whether you need web design & development, eCommerce marketing services, social media marketing, content marketing, blog articles and blog management, organic and local SEO, email marketing, marketing automation, PPC marketing, or reputation management—we do it all and love every minute of it! Contact us today to speak with a marketing expert about everything FTx 360 can do for your brand! Want to read more articles like this? Enter your email below to subscribe to our mailing list and be the first to know about the latest marketing trends!
On a global scale, approximately 547,200 new websites are created every single day. As of the publication of this article, 24 million eCommerce sites across the world are actively selling products. According to data compiled from IBISWorld, U.S. eCommerce sales reached $211.5 billion in the second quarter of 2020, which represents a 44.5% increase compared to the second quarter of 2019.
The eCommerce sector, regardless of industry, is extremely competitive. The market is growing exponentially. But don’t worry. Your eCommerce business isn’t automatically doomed to get lost in the fray. There are plenty of marketing strategies you can implement today that will increase sales tomorrow, next week, next month, and next year.
In this article, we’ll show you how to promote your eCommerce website using 5 marketing ideas that work.
Search engine optimization is a marketing method that uses targeted keywords and longtail keyword phrases to elevate a website’s ranking on search engines such as Google. SEO typically refers to organic, non-paid keyword strategies. The desired result of any SEO effort is to increase a website’s online visibility and traffic. Check out What Is SEO? to learn specific SEO strategies, including how to generate relevant keywords.
49% of marketers report that organic search engine optimization has the best ROI of any marketing channel, according to Search Engine Journal.
Devising an SEO strategy for your eCommerce site includes three areas, each with its own steps:
● First, you’ll have to do a little research to figure out the frequently searched words, terms, and phrases that search engine users typically type into the search bar. You can identify these SEO keywords by using Ahrefs, Amazon, Google, or any SEM tool.
● Next, you’ll need to create new content with the keywords you’ve selected. You could revise your eCommerce Home Page using keywords, or spruce up your product descriptions with them. This second step of plugging fresh keywords into your site should become a periodic practice.
● Finally, you’ll need to analyze the impact of those SEO keywords, using Google Analytics or another tool that measures the success of your SEO strategy.
Multichannel marketing for an eCommerce company refers to diversifying your sales platform. Yes, your eCommerce site is obviously your primary sales platform. But in today’s competitive market, businesses succeed online when they meet their customers’ wants and needs, including their preferences for where they want to shop. Facebook has made buying online extremely convenient, and the same can be said about Amazon. By opening a Facebook Store, you can cater to consumers who want to shop there, and others that prefer to visit your website can access it through Facebook via the URL you provide.
By the year 2040, an estimated 95% of all purchases will occur online through eCommerce, according to Nasdaq.
Spread your brand across multiple channels to diversify your sales and income streams. Follow these steps to get started:
● Research where your potential customers are congregating online. Are they on Instagram the most, or do they fill up the comments sections of YouTube? Find out so you’ll know where to focus your efforts.
● Focus on the top 3 channels where your potential customers spend their online time, then develop posting strategies on those platforms. By engaging users, they will begin to view and interact with your brand, which will lead to sales through those platforms if not your eCommerce site.
● Since multichannel marketing is all about creating different paths for consumers to travel in order to get to the purchasing stage of their shopping experience, it’s okay to start small, as long as the customer journey is easy and rewarding.
If you have an advertising expense budget, the best way to allocate your funds in 2021 is into podcast advertisements. Yes, it’s true. Regardless of the overall popularity of a podcast, the fact of the matter is that podcasts garner very loyal audiences, and those audiences tend to be comprised of specific demographics. This means that the podcast itself has already corralled your ideal customers, and by buying ad space, you can speak to all of them at once.
54% of podcast listeners will lean towards buying products that were recommended on podcasts, according to Edison Research.
Narrowing down the best podcast to invest in requires a little research. Start with these initial steps:
● Contact podcasts that are relevant to your industry to find out the size of their listenership and the costs for different ad spots. The ad sales department should be able to send you a demographic report that organizes their audience by categories such as age, gender, location, and interests, among other variables.
● Choose the most affordable ad spot. This could be a shorter pre-roll or post-roll spot, which will play at the beginning or end of the podcast episode. Pricier spots typically play in the middle of the podcast when listenership is the highest.
● Lastly, you’ll need to record a high-quality audio ad that meets the technical requirements and standards of the podcast.
In terms of regularly generating fresh, targeted, relevant keywords that harness the power of SEO and directly impact your eCommerce site’s Google ranking, nothing beats a blog. Launching and maintaining a blog is a highly effective promotional strategy. Blogs expand brand reach and online presence, as well as help to validate the business as a credible authority. All of which will lead to consumer trust. For detailed tips on blogging, be sure to read Creating a Remarkable Business Blog.
63% of online consumers in the U.S. have made a purchase based on recommendations from a blog, according to the Content Marketing Institute.
Summarizing the article on blogging referenced above, here’s how you can promote your eCommerce site by adding a Blog tab and posting on a regular schedule:
● When creating the content of each blog post, aim to follow the “information, inspiration, call-to-action” format. This means that the content should inform the reader by first addressing a “pain point” they’re experiencing and then suggesting solutions to fix that particular pain point problem. The suggestions should “inspire” the reader. And finally, the article should wrap up with a call-to-action that encourages the reader to purchase the product that will “solve” their problem from your eCommerce site.
● Be sure to work your keywords into the written content. Keep the paragraphs short so that the article is easy to read. Use headings, subheadings, and bullet points to list information, all of which ensures easy reading.
● Break up the text even more with images, photos, and graphics. Include a “subscribe” button at the bottom of each post, and as you collect email addresses, be sure to use them wisely when you promote your recently published blog posts.
Over the course of 2020 and into 2021, the use of “chatbots” has risen as a prefered method of customer relationship management and customer service. Meaning, your eCommerce site visitors would probably appreciate being able to ask straightforward questions and get fast answers via a chatbot box. There are two kinds of chatbots—purely robotic or a live person. Depending on the size of your eCommerce business, you may opt to use one or both types of chatbots. A live person might not be able to accommodate a great volume of inquiries. Remember, consumers expect fast responses, so if there’s any chance your employee will take longer than 5 minutes to reply, then the safer route would be to integrate a machine-learning A.I. “robotic” chatbot.
Roughly 50% of consumers have ended up making an eCommerce purchase after interacting with the site’s chatbot, according to Drift.com.
The success or failure of an A.I. chatbot completely depends on whether or not your eCommerce site visitor can tell they’re talking to a machine-learning robot. The point being, even if you use an A.I. chatbot, you want your website visitors to believe it’s a real, live person. Here are some tips to keep you—or your hired chatbot developer—on track:
● The chatbot should exhibit a discernable degree of empathy when appropriate. Firstly, the bot must be programmed to use language properly so that it can smoothly speak with the customer typing on the other end of the box.
● In order for the chatbot to function properly, i.e. provide appropriate, relevant, and accurate answers to customer questions, the chatbot first must be programmed with all the necessary information. Also, it should be “trained” to ask the customer to provide more details when required. Remember, better answers equal better service.
● Train the chatbot to answer frequently asked questions. Depending on the nature of your business and the products you sell on your eCommerce site, you’ve probably noticed that customers tend to have a range of specific questions. Chatbots can, in fact, be trained to answer those specific questions.
Additional marketing methods that can greatly enhance your efforts to promote your eCommerce website include:
Are you ready to get your eCommerce marketing strategy started? FTx 360 offers SEO marketing and optimization plans for eCommerce businesses. Contact us to speak with a professional marketing strategist today.
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In terms of optimal digital marketing strategies, email marketing remains one of the core channels to directly communicate with consumers.
Email marketing can be personal, informative, and lucrative. In nearly every industry, businesses of all sizes benefit from marketing directly to their customers, clients, and subscribers via email. There is a direct correlation between a company’s email campaign performance and the overall marketing success of that company.
Put simply, the open rate, clickthrough rate, and conversion rate of a business’ email marketing campaigns will make or break their business growth.
How successful are your email marketing campaigns?
In order to understand whether your campaigns are successful or dismal, you first have to look at the average email benchmarks for your industry, including the average open rate, the average clickthrough rate, the average click-to-open rate, and the average unsubscribe rate.
Across all industries, the overall email marketing statistics for 2020 were:
● 18% average open rate
● 2.6% average clickthrough rate
● 14.1% average click-to-open rate
● 0.1% average unsubscribe rate
Take a moment to check out your email marketing metrics across all the campaigns you ran in the past six months. How do those averages compare to those 2020 statistics?
Now, compare your averages to the campaign averages held by industries that typically benefit from email marketing the most:
If your company’s email campaign averages fall short, then the tips contained in this article will help you increase conversions and grow your business.
Before we get rolling, let’s first address the most important tip of all… the “Messiah of All Tips” if
you will…
Present professionally written emails, period. This is the most important piece of advice we will ever give you regarding your email marketing campaigns. You could even stop reading this blog post right now and focus solely on generating professional-level content, and your email marketing campaigns will achieve a higher conversion rate than you’re currently seeing.
Today’s consumers are smart and unforgiving. You cannot afford to launch email campaigns that contain typos, misspellings, and funky wording for obvious reasons. But it’s especially critical to use correct grammar, syntax, spelling, and punctuation, because email copy that falls short of this standard will reflect poorly on your brand and could damage your business’ reputation. Not to mention, poorly written copy generally fails to convey a clear message.
Remember: if your recipients can’t understand you, they won’t be able to engage with you.
Now that we’ve established the importance of the quality copy, let’s get rolling. In this article, you’ll discover how to use:
● Subject Line Hooks
● Intriguing Preview Text
● Professionally Written Paragraphs
● Crystal Clear Messages
● Irresistible Call-to-Actions
Let’s take a look at each tip…
The content you use for the subject line of your email marketing campaign will be the first thing your subscribers read, and if it isn’t written well, it’ll be the last thing they look at… Yup, the email will head straight for the Trash folder if the subject line doesn’t “hook” the recipient.
What is a subject line “hook”? You can think of a hook as an offer, incentive, or teaser. The purpose is to grab the recipient’s attention and compel them to open the email so that they can gain more information. Can you tell which of the following subject lines is “generic” and which includes a “hook”?
“Modernize Your Digital Identity” vs. “Our Digital Marketing Services Are Affordable”
Would you agree that the subject line “Modernize Your Digital Identity” is a bit mysterious? Reading a subject line like that, the recipient will probably ask themself, modernize… how? which will compel them to click open the email to find out!
TIP #2 MAKE SURE YOUR PREVIEW TEXT INTRIGUES
Even before your recipients open your email, they can see the first line or so of the body of the email. This “snippet” of copy is called “preview text”, and it should be just as intriguing as the subject line hook you used.
The email marketing platform you launch your campaigns from will automatically pull text from the body of your email to use as preview text. Meaning, you might not be able to change the actual copy without editing the body of your email. This is a reason to be very mindful of Tip #3.
However, some platforms will let you edit the preview text that appears or allow you to replace it altogether. When you create the email copy itself, just be mindful that the first sentence will become the preview text and make adjustments accordingly.
The importance of presenting professional-quality copy in your emails cannot be overstated. But top-notch writing goes beyond grammatical correctness. The pros use a “beginning, middle, end” content structure that flows conversationally and never sounds too wordy.
The foundational subtext built into the “beginning, middle, and end” structure could unfold as follows:
Beginning:
Set up the “pain point”, otherwise known as the “problem” the recipient is experiencing.
Middle:
Highlight the consequence of not solving the pain point problem, and then immediately offer your own product, service, or offer as the solution.
End:
Highlight the additional benefits of your solution, and finish with a clickable CTA.
Each segment—beginning, middle, and end—should logically inform the next segment, presenting a clear message to the reader.
TIP #4 CONVEY A CRYSTAL-CLEAR MESSAGE
Professionally written copy will deliver a crystal-clear message, as we just touched upon above, but before you launch your campaign, ask a colleague or friend to read your copy. If they can’t articulate the “point” of the email, then you haven’t conveyed a crystal-clear message.
Ask yourself, what do you want your recipients “to do” as a result of reading your email? Probably click the Call-to-Action you’ve included at the bottom of the email, right? Then the “message” of your email has to convince the reader why acting on your CTA will benefit them.
If you used one heck of a subject line hook, made sure the preview text was intriguing, and composed professionally written copy that conveyed a crystal-clear message, then your CTA will automatically be irresistible to your recipients.
But make sure the exact wording you use for your CTA really pops. Can you tell which of the following CTA text is “generic” and which is “irresistible”?
“Register for Webinar” vs. “Join the Conversation”
We’re willing to bet you agree that “Join the Conversation” sounds far more interesting than the other, generic CTA.
It’s true. The frequency with which you contact your email recipients will directly impact the overall open rate of each campaign, but this isn’t to suggest that the more you email your subscribers, the more likely they will be to open, read, and click.
In fact, the opposite is true.
The more you contact your subscribers via email, the more likely they will delete your email before opening it. Why? Because receiving too many emails can be annoying for the recipient, or worse, they can come across as “spammy”.
If you’ve noticed the open rate of your recent campaigns going down, it could indicate you’ve been emailing too frequently.
Be very careful not to overcorrect this issue, however.
If you slow your email frequency way down, you will inadvertently increase the risk of your campaigns winding up in your recipients’ Spam folders.
This is especially true when the sending email address contains “donotreply@” or suspicious characteristics such as a lot of numbers. Even using emojis in the subject line could trigger the recipient’s malware to automatically route your email into the Spam folder.
Play around with how often you contact your subscribers. There’s no one-size-fits-all solution, and successful frequencies will vary from one company to the next depending on the industry and whether the company operates within the B2C or B2B market.
Interested in increasing the open rate of your email campaigns, but aren’t quite sure how to put our tips into practice? Let us handle it! FTx 360 offers email marketing services that include content writing, campaign handling & strategy, and marketing automation.
Contact us today to get started with our digital marketing services!
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The value of implementing content marketing campaigns as part of your overall digital marketing strategy cannot be overstated.
Traditional advertising is costly, impersonal, and frankly, going out of style.
Digital content marketing is economical, highly personal, and wonderfully conversational in a way consumers love.
But in order to quantify the real value of content marketing, business owners must first understand what it is.
As the name suggests, content marketing is a form of digital marketing that uses content—both written and visual—to attract internet users to a business’ website for the purposes of converting visitors into customers.
Generating successful content involves pairing excellently written content with stunning visuals, such as intriguing photos, engaging graphics, entertaining videos, and impactful multimedia.
Examples of content used for digital marketing include:
web pages, product & service descriptions,
blog posts & email newsletter content,
in-app notification content & SMS text message content,
podcasts & webinars,
e-books & educational articles,
and even social media promotions!
Once the finalized content is published online, the content’s built-in SEO keywords will prompt Google and other search engines to recommend the published content web pages to consumers who type those very keywords into the search bar.
There is a direct cause-and-effect relationship between publishing quality content online and gaining loyal customers, which is why content marketing has quickly become one of the most popular digital marketing strategies around.
But popularity spawns competition. As more and more companies discover the value of using dynamic content marketing strategies, the higher the “bar” rises in terms of quality. What does this mean for business owners who want to stand out from the competition and win loyal customers using content marketing specifically?
Shape up or ship out.
If that sounds severe, it should. The competition is cut-throat and consumers have short attention spans. The next website, eCommerce store, hashtag thread, YouTube channel, or podcast is only a click away, and if you do not hook your visitor the moment they land on your page, they aren’t going to stick around.
But there’s good news for all you ambitious entrepreneurs who want to roll your sleeves up, throw your hats into the ring, and fight to gain loyal customers before your opponents do!
In this article, we’ll lay out exactly what you can do to up your content marketing game so that you can take advantage of all the benefits that content marketing has to offer!
By implementing content marketing strategies, a business can differentiate their brand from their competitors and stand out within their industry marketplace. Content marketing, as a method of communication, develops customer trust and improves brand credibility within online communities, social media circles, and even major search engines like Google.
Talk about value! If you can convince Google you’re the leading expert within your industry, the sky will be the limit in terms of how much web traffic will funnel to your site!
You might be tempted to err on the side of caution and only dip your toe into the content marketing waters, but if you want to make a big splash, engage your audience, and earn big bucks, we recommend you dive headfirst and implement these four content marketing initiatives:
● Website Content
● Product & Service Descriptions
● Blog Posts
● Email Newsletters
Let’s take a look at each…
For businesses of all sizes, increasing web traffic is an integral aspect of growing a solid customer base. This is especially true for eCommerce stores and other companies that rely on web-based platforms. A company’s web content, whether intentional or blissfully accidental, contains SEO keywords, which essentially magnetize Google users to the company’s website, which is great!
But did you know that your website is in danger of aging? Websites containing stale content that have not been updated in a year or more actually slide down Google’s ranking system. Just because your website is on the first page of Google’s search results today, doesn’t mean you’ll stay there. If you don’t revamp your website and publish brand-new, SEO-rich content periodically, it will only be a matter of time before your site slides down to the 5th, or 50th, page of Google’s results!
Keep the high ranking you’ve earned and stay on the first page of Google’s results by updating your entire website with fresh content at least every six months.
A great way to publish updated website and eCommerce store content without investing in a major site design overhaul is to frequently update the descriptions of your current products and services, and also publish new products and services descriptions on your site as soon as they’re ready for purchase. Even short, well-written descriptions of only three sentences can provide enough trending SEO keywords to keep your website relevant.
The trick is to first research and select the best keywords for your products, audience, and industry. If your descriptions are going to be a strict 30 words, don’t attempt to plug too many keywords into the verbiage or you’ll run the risk of sounding awkward. Try using only three keywords, or one longtail keyword phrase plus one keyword. Once you have those, be sure to compose the content using an expressive “voice” that captures the tone of your brand.
Customers naturally connect with content that is written in a personable, expressive manner, because the conversational tone helps them relate to your brand. As opposed to customers that don’t connect with your content, you will always forge deeper, longer lasting relationships with customers that relate to your brand.
One smart way to regularly publish SEO-rich content that will drive traffic to your website or eCommerce store is to launch a blog on your site. Blogs are a cost-effective way to promote your company and build your online presence. Best of all, blogging can validate your business and establish your brand as a leading authority within your industry.
The one caveat that you must respect if you want your blog to succeed at keeping your website ranking high on Google and other search engines is that you must commit to a publishing schedule and stick to it. Be realistic. Know your capabilities and limitations. Can you commit to drafting, editing, and proofreading one blog per week? Will that leave you enough time to also create stunning visuals such as graphics, photos, and multimedia images to go along with each weekly article?
When it comes to blogging, it’s better to post once a month without fail—or once every two weeks without fail—than it is to post once a day for two weeks and then not post again for two months. Consistency is everything. If you can maintain a consistent publishing schedule, offer an e-newsletter opt-in, and begin collecting subscriber contact information, the value of your blog will soon become immeasurable.
Consumers love content marketing, as we mentioned at the beginning of this blog post. When a brand puts out content for customers to read and engage with, those customers feel a sense of personal connection with the brand. And nothing gets more personalized than email marketing. With email marketing, you can analyze CRM data—Customer Relationship Management Data—to segment your customers into highly specified groups, and customize the campaigns you send out to each group.
Create individualized content for your segmented customer groups that’s based on their unique interests, product favorites, and the informative subjects they’ve “liked” on your blog, social media, and other platforms. Email marketing can be used for many different campaign types. Retailers can use email marketing campaigns to alert customers to personalized sales they might be interested in. Law and accountant firms can use email marketing to educate and empower their recipients about important laws, rules, filing dates, and regulations, ending every email newsletter with a CTA. Educational institutions can use email marketing to promote their classes, courses, and special events. Email marketing can also be used to conduct surveys and collect valuable feedback from customers!
In short, the greatest value of email marketing is that this marketing strategy builds relationships with customers. Every email is an invitation to that recipient to engage in a one-on-one conversation with you!
Smoke shops, cigar retailers, vape stores, hookah lounges, and even hemp wellness retailers within the CBD industry have one major challenge in common—severe advertising restrictions.
The US Food & Drug Administration has controlled tobacco and nicotine product advertising for decades, but it wasn’t until June of 2009 that the FDA clamped down hard on tobacco industry advertising, including advertising that fell within the scope of digital marketing.
These new FDA rules and regulations were imposed on secondary industries that carried nicotine, tobacco-related, and tobacco-simulated products, namely the vape and CBD markets. Can vape stores run TV ads? Nope. Are cigar retailers allowed to place paid ads on Instagram? Not at all. What about CBD stores, can this type of hemp wellness retailer buy a half-page magazine ad? Not even for a million dollars.
With extreme advertising limitations, how can smoke shops, vape stores, and similar retailers actually promote their tobacco, nicotine, CBD, and smoke-simulation products?
How will these businesses reach customers, sell products, and grow?
Though challenging, marketing tobacco, vape, and alternative nicotine products is not impossible. In this article, we’ll show you how to maximize lawful strategies while staying in compliance with the FDA.
Here are the dos and don’ts of marketing your store.
There is a critical distinction to be made between “advertising” and “marketing”. Just because you, as a tobacco retailer, are prohibited from freely advertising your nicotine products does not mean you’re prohibited from marketing your nicotine products. You can think of “advertising” as directly promoting a product to a consumer audience. By contrast, “marketing” raises brand awareness using indirect methods of promotion. Understanding the difference and sticking strictly to marketing is imperative.
Do: Focus on Marketing
Don’t: Invest in Advertising
First, you must educate yourself about the specific search engine and social media platform policies, and obey those policies. Familiarize yourself with Google’s products promotion rules. Pay particular attention to their prohibited content, restricted content & features, and dangerous products & services. Instagram, Twitter, and Facebook each have their own policies and restrictions on nicotine product promotion that you should take a look at.
You might be wondering, if marketing isn’t advertising, then what is it? For smoke and vape retailers, examples of effective marketing include maintaining a Google My Business account, using social media to passively and indirectly attract consumers, and launching a blog, all of which we will cover in this article, so keep reading!
Ready to get started with implementing focused marketing campaigns? Take these next steps:
● Identify your marketing audience
● Research the best marketing strategies for your industry
● Consider marketing automation solutions
FACT: In 2019, the global e-cigarette and vape market size was valued at USD $12.41 billion, and this figure is projected to rise 23.8% between now and 2027! This means that consumers want to find your smoke shop, so make it easy on them by focusing on strategic digital marketing! This according to Statista.com.
As we mentioned in the previous section, it’s essentially impossible to advertise your tobacco, nicotine, and vape products via traditional search engine and social media ads, but that doesn’t mean you should give up on the internet. Never discount the importance of your internet presence! Even if you own a brick-and-mortar retail store without a corresponding eCommerce site, you still must promote your brand online using digital marketing strategies that include SEO.
Do: Implement an SEO Strategy
Don’t: Discount the Importance of Your Internet Presence
For the purposes of expediency, we’re going to assume you know what SEO is, but if not, check out our blog What Is SEO? Go ahead, we’ll wait… it’s only a 5-minute read. Keywords are the backbone of effective search engine optimization. Choosing current, “hot” keywords as you build your digital content will cause search engines like Google to recommend your site to consumers who are looking for retailers like you.
Yes, as we touched on earlier, even physical retail stores need to invest in expanding their online presence. You don’t have to go so far as launching an eCommerce site, but if you have a website, we strongly recommend you launch an associated blog. Even if you start a simple WordPress blog, you can then create “posts” on your Google My Business account, sharing the article links. This is a great way to get your blogging feet wet while utilizing effective SEO that will communicate directly with Google.
Ready to get started integrating powerful SEO into your marketing strategies? Take these next steps:
● Launch a scalable, mobile-friendly blog
● Focus on Google My Business & building customer reviews
● Invest in professional SEO solutions
FACT: Popular SEO keywords for tobacco, vape, and CBD industry content are constantly shifting and changing as new products are introduced to the market. Regularly publishing blog articles is the best way to keep up, use current keywords, and ensure search engines recommend your store’s website to consumers. This according to Forbes.com.
Want to hear something excruciatingly unfair? Years ago, Big Tobacco tried to game the social media marketing system using paid influencers and basically ruined the concept for the rest of us. What really happened? In May of 2019, roughly 125 public health organizations issued a “cease and desist” order to Facebook, Instagram, Twitter, and Snapchat to immediately end the promotion of cigarettes and e-cigarettes from Big Tobacco companies. The resulting ban included prohibiting promotions from social media influencers. Then, in epic Big Tobacco fashion, the biggest names in the nicotine business straight-up ignored the order.
Do: Partner with Social Media Influencers
Don’t: Rely Solely on Influencers
So, why in the world do our digital marketing strategists include “partner with social media influencers” as a “do” on this list rather than a “don’t”? Because of our tenacity! We would never advocate trying to game the system. Our clients are small businesses that don’t possess the kind of legal teams that can defend Big-Tobacco-caliber violations.
When it comes to partnering with social media influencers, you have to think waaaaay outside the box, like we do, and like one of our clients has been since they started working with us. We’re referring to CBD Source, the leading cannabidiol retail chain across Pennsylvania and New York State. In April of 2019, CBD Source launched the CBD Podcast, which expanded their customer reach so much that they had to create an eCommerce store just to keep up with the demand. Naturally, their podcast developed into a YouTube channel, and that’s where the real social media influencer strategies took off like a heat seeking missile!
Ready to get started with social media influencers? Take these next steps:
● Contact influencers to plug and review your products
● Launch a podcast, vlog, or YouTube channel
● Test out a professional SSM strategist and analyze the ROI
Email marketing is a powerful tool for businesses of all kinds. When implemented strategically, email marketing campaigns incentivize customers to visit a retail location or eCommerce site, which directly impacts revenue increases. Why is email marketing a definite “do” on this list? Because you can say and promote whatever you want within this private method of communication. That’s right, you can directly advertise your tobacco, nicotine, CBD, and vape products to your recipient list!
Do: Include Email Marketing
Don’t: Spam Using Generic Offers
No two of your customers are exactly alike, however. Don’t spam generic emails to every email address on your list. Effective email marketing campaigns are all about “personalization”. The trick is to only recommend the most relevant products to each of your email recipients. Succeeding at personalizing your email campaigns will depend on the CRM software you’re using. You can’t achieve personalization without having collected data about your customers personal browsing and buying histories.
Whether you collect customer data at the POS system within your retail location or have integrated CRM solutions on the backend of your eCommerce site, you can build a quality sales pipeline as a result of personalized email marketing campaigns. First, analyze your customer data and group your customers into segments according to their likes and interests. Then, tailor personalized email campaigns to each customer segment, informing them of sales, deals, and discounts on items they have a history of loving and buying.
Ready to get started launching an email marketing campaign? Take these next steps:
● Provide shoppers with opt-in subscription methods to join your email list
● Develop concise written content that takes recipient personalization into account
● Use email marketing software solutions with CRM capabilities
FTx 360 can help. Our digital marketing strategists have extensive experience working within the tobacco, vape, and CBD industries. If you have concerns about FDA restrictions, we know the law. We know how to stay in compliance. And we know how to grow businesses using marketing automation, SEO solutions, SSM strategies, and email marketing solutions to build awareness for your brand and expand your loyal customer base.
Ready to get started with our tobacco industry marketing strategies? Contact us today!
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Your business website has the potential to be your most powerful digital marketing tool. When visitors land on your website, they peruse the home page, navigate through the site, learn about your products and services, and decide whether or not to do business with you. In other words, each visitor assesses your company, and the actual experience he or she has while checking out your website is a big part of that assessment.
Website user experience, or UX, is a critical factor that directly impacts the success of a business. These days, consumers judge books by their covers and they absolutely judge companies, retailers, and organizations by their websites. Provide excellent UX on your ECommerce site, and you’ll see a healthy increase in both sales and Google search engine ranking. Forego amplifying UX on your professional services website–or educational institution website or non-profit organization website–and the visitor bounce rate will be through the roof.
Whether consciously or subconsciously, customers expect certain criteria when it comes to the functionality and presentation of the websites they visit. Do you know what consumers look for in a website? Keep reading to find out…
Website design directly affects UX, and it
isn’t hard to understand why. Your website’s design, layout, colors, and
content create an instant impression in the minds of consumers. Most people
would agree that web design should be aesthetically pleasing. However, the
design of a website has the potential to be so much more than that.
70% of website users abandon shopping carts because of
bad UX.
The visual elements of your website and the way in which content is presented on each web page play an important role in retaining visitors.
How can you improve your website design to
enhance UX?
● Place navigation horizontally across the top of each web page
● Offer website visitors amazing deals
● Prominently display your business’s contact information
● Present one consistent, branded design on all web pages
● Add Clear Calls-to-Action
Imagine, you’ve searched Google and found an interesting website title amidst a long list of options. You click on the title, the browser opens the website, but all you see is a spinning ball, or worse, nothing at all, as the website struggles to load. Chances are, you’re not going to wait around, and neither will your customers if they encounter the same issue when trying to visit your site.
Slow-loading websites cost retailers more than $2 billion
in lost sales annually.
The speed of your website–every page of your website–massively contributes to whether visitors have a positive or negative experience. It’s imperative that you do everything you possibly can to make sure your website is fast online. Google’s PageSpeed Insights is an excellent tool you can use to assess the speed of your site.
What can you do to increase the speed of your
website?
● Resize photos, images, and graphics so that they load fast
● Use file compression to reduce CSS, HTML, and JavaScript file sizes
● Reduce website redirects
● Remove render-blocking JavaScript
● Keep server response time under 200ms
Did you know that increasing visitor engagement on your website can help improve your site’s overall ranking on search engines like Google? But how do you get visitors to stick around, toggle from one web page to the next, and most importantly shop, sign-up for your email newsletter, and enroll in your customer loyalty rewards program if you have one? What can you do to increase visitor interaction on your website?
66% of millennial consumers expect real-time interactions and responses.
When visitors land on your site, they must be presented with valuable content, an opportunity to comment and discuss what they’ve read, and clear calls-to-action, or CTAs, so that they can take the next step and more deeply connect with your business and brand.
How else can you ensure visitor engagement and interaction on your website?
● Simplify your website’s navigation
● Craft well-written content that informs and inspires
● Provide a comments section at the footer of your blog posts
● Improve your internal linking structure
● Add a search box to your web pages
Is your website performing as well as it should? Does your website’s design support the best UX possible? Do the web pages load fast? Have you optimized your entire site to promote visitor engagement and interaction?
If not, let the website design and development team at FTx 360 revamp your business website, or build you a new one. Our developers design sites that strike a perfect balance between beautiful and functional, and our websites always load properly on mobile devices. Using SEO, social media integration, excellently written content, and stunning graphics, our digital marketing strategists can take your website to the next level and beyond. Contact us to get started with our web development services.
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